Member and Operations Specialist
Member & Operations Specialist
Position Summary:
The primary role of the Member and Operations Specialist is to ensure the smooth functioning of the Billings Chamber of Commerce handling a variety of operational tasks and providing exceptional support to our members. This position requires a strong focus on customer service, attention to detail, and a keen ability to multitask effectively and is an integral part of the organization's daily operations and contributes to its overall success.
Key Accountabilities:
The Member and Operations Specialist plays a crucial role in maintaining the organization's efficiency and ensuring members or clients have a positive experience. Attention to detail, strong organizational skills, and customer-oriented approach contribute significantly to the overall success of the organization.
Duties and Responsibilities:
- Member Support: Provide outstanding customer service to members and general public by addressing inquiries, resolving issues, and offering appropriate solutions. This includes responding to queries via phone, email, or in-person interactions.
- Operations Management: Assist in managing the day-to-day operations of the organization. This may involve answering the phone, managing building access, coordinating schedules, organizing meetings, maintaining records, and ensuring compliance with company policies and procedures.
- Data Management: Handle data entry, maintain databases, and manage information related to members, projects, or operations. Accuracy and attention to detail are crucial in this aspect of the role.
- Membership Processing: Facilitate the onboarding and registration process for new members or clients, ensuring a seamless experience and adherence to established protocols.
- Administrative Support: Provide administrative assistance to various teams or departments within the organization. This may include document preparation, filing, and general office management tasks.
- Event Coordination: Assist in organizing events, workshops, or conferences. This involves coordinating logistics, handling registrations, and ensuring smooth event execution.
- Process Improvement: Identify opportunities for enhancing operational efficiency and member satisfaction. Collaborate with team members to implement improvements and streamline workflows.
- Collaboration: Work closely with other team members to support their efforts and maintain a cohesive and productive working environment.
- Executive Support: Support Chamber President/CEO in all governance and administrative functions for the Chamber Board of Directors and Chamber Foundation including meeting agendas, minutes, board nominations, Legacy Award, and board orientation.
- Meeting Coordination: Coordinate and prepare meeting space for Board of Directors meetings and subcommittees. Assist with additional committee and Network meeting coordination as needed (e.g. Major Investor Network, Past Board, Diversity & Inclusion Advisory Board, Leadership Billings, Women’s Network)
Skills |
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Experience | Two or more years of experience in a field related to customer service. |
About Us | The Billings Chamber is committed to moving our community forward. As a staff, our Team Promise is to passionately deliver each of these values to our community and our members… Always: WOW Factor; Innovation; Knowledge; Integrity; Leadership; Laughter! We are committed to a more diverse and inclusive community for a stronger economic future. We believe that every individual has a right to live and work in an environment free of inequality, injustice, intolerance, prejudice, or systemic restrictions. |
Position Specifications
Reports to: | Chief Operating Officer |
Classification/Hours: | Non-exempt, full-time |
Benefits: | Medical, dental, life and long-term disability insurance; FLEX program, PTO, holidays, 401(k) |
Application Process
Required Materials: | Cover letter, resume, three professional references |
Send to: | Human Resources PO Box 31177, Billings, MT 59107 jennifer@billingschamber.com |